PRIVACY POLICY
Your personal privacy is important to us, and we want you to always feel completely secure and know what happens and what is recorded when you provide us with your personal information.
Any kind of information that can be directly or indirectly linked to a living individual is considered personal data. We handle this data in accordance with applicable legislation, and through this Privacy Policy, we want to demonstrate how we handle your personal information.
This Privacy Policy applies when we (Coldmay AB, org. no. 559126-0673) provide services and products that you, as a customer, purchase or engage with. It also applies to service-related matters, other forms of contact with us, and visits to our website.
The data controller responsible for processing your personal data is ColdMay AB, org. no. 559126-0673, located at HÖGFALEVÄGEN 1 A, 521 34 Falköping. We are responsible for ensuring that your personal data is processed in accordance with applicable legislation.
WHEN ARE YOUR DATA PROCESSED
In order for you to visit our website, purchase our products or services, contact us for support or information, we need to collect and process personal data about you.
The information collected from you during purchases and/or account creation is necessary for you to enter into an agreement with us and for us to provide our services and offers.
WHY DO WE PROCESS DATA
The information that we store in our database includes:
- To fulfill our contractual obligations to you as a customer, such as processing purchases, invoicing, and payment.
- To provide customer service, answer inquiries, and correct any inaccurate information.
- To manage the customer relationship and provide our services.
- To provide you with relevant information and personalized offers through newsletters and online channels.
- To improve our customer offering, such as developing services, products, and features.
- To comply with applicable legislation, such as accounting laws.
- To assess which payment methods we can offer you, such as through credit assessments.
WHAT DATA DO WE STORE
We store the following information in our database:
- First and last name
- Personal identification number (for individuals) or organization number (for companies)
- Address
- Email address
- Phone number
- Customer number
- Username and password
- IP address and information about your usage of our website
LEGAL GROUNDS & STORAGE PERIODS
To administer and manage our purchases, deliver orders, and provide support, we store in the customer registry:
- Name, address, personal identification number (for individuals), organization number (for companies), phone number, and email
- IP address, device information, login information
- Selected store variant
Legal basis for storage: Sales conditions
Storage period: two years after your last purchase
To ensure compliance with legal requirements, such as the Accounting Act, we store in the accounting system:
- Name, address, phone number, and email
- Geographical information
- Payment reference
- Purchased products and services
Legal basis for storage: Accounting Act
Storage period: as long as we are obliged to keep the information according to applicable law
To market our products and services through email, we store in the customer registry/newsletter registry:
- Name, email
Legal basis for storage: Legitimate interest
Storage period: one year after your last purchase
HOW YOUR DATA IS PROTECTED
When you provide us with your personal information, you can be assured that:
- No unauthorized party accesses your personal data.
- We do not lend, rent, lease, or sell any personal information to other companies or individuals.
- We have implemented the necessary technical security measures to protect your personal data from unauthorized access, alteration, and deletion.
WHO CAN YOUR INFORMATION BE DISCLOSED TO
We may disclose your information to third parties in order to fulfill our commitment to you as a customer. This may include support services provided by third-party vendors, such as payment service providers, communication services, shipping services, or similar services used by you as a customer, where we need to conduct joint troubleshooting.
We may also disclose your information to companies that provide address update services to ensure that we have accurate address information for you.
We may disclose your information to companies that perform credit assessments to ensure that you are eligible for credit from us.
Furthermore, personal data may be disclosed by us if it is necessary to comply with applicable legal requirements or demands from authorities, to protect our legal interests, or to detect, prevent, or address fraud and other security or technical issues.
YOUR RIGHTS
You have the right to submit a written, signed request to us to obtain information about the personal data we have stored about you and how we process it – a so-called register extract.
You have the right to request rectification of any personal data that we process about you.
You have the right to request the erasure of your personal data if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that prevent us from immediately deleting your personal data, such as accounting and tax legislation. In such cases, we will cease processing your personal data for purposes other than compliance with the law.
You have the right to data portability. This means that under certain conditions, you have the right to receive and transfer your personal data in a structured, commonly used, and machine-readable format to another data controller.
You have the right to object to the processing of personal data based on a legitimate interest. If you object to such processing, we will only continue the processing if there are compelling legitimate grounds that override your interests.
If you do not want us to process your personal data for direct marketing purposes, you always have the right to object. Once we have received your objection, we will cease processing your personal data for such marketing purposes.
Please contact the following address for such matters:
ColdMay AB
HÖGFALEVÄGEN 1 A
52134 Falköping
You can also email: info@coldmay.se – Title: GDPR
The Swedish Data Protection Authority (Datainspektionen) is responsible for overseeing the application of the legislation, and anyone who believes that a company is handling personal data incorrectly can file a complaint with the Swedish Data Protection Authority.
You also have the right to file any complaints regarding the processing of your personal data with the Swedish Data Protection Authority.
CHANGE OF PRIVACY POLICY
We may make changes to our privacy policy. The latest version of the privacy policy is always available on this website. In the case of updates that are of crucial significance to our processing of personal data (such as changes to stated purposes or categories of personal data) or updates that are not crucial but may be of significant importance to you, you will receive information on our website and via email (if you have provided an email address) well in advance before the updates take effect. When we provide information about updates, we will also explain the meaning of the updates and how they may affect you.