Common Questions

How long does shipping take?

Within Sweden: 2 to 3 days after the purchase has been confirmed.

In the EU: Using  DHL Express it takes 3-6 working days to be delivered.

How much does shipping cost?

Within Sweden:  free above 700 kr, otherwise 35 kr.

In the EU: Free above 90 EUR, otherwise the shipping cost will bet determined by the destination.

Payment.

We utilize Klarna’s payment system, which enables a wide range of payment methods for you, including invoice and installment options, as well as direct payment through bank transfers or cards. Klarna’s payment system also provides convenient solutions for returns and other inquiries. It is the safest and most seamless solution for you as a customer.

Am I able to cancel my order? 

Yes, you are able to cancel your order unless the shipping has been made.

Am I able to regret my purchase?

We offer a 14-day return policy for you to reconsider your decision. If, for any reason, you are not completely satisfied with your purchase, you may return the item in its original condition within this timeframe. We will handle the return process and cover the associated shipping costs.

For customers in Sweden, the return is free of charge. For customers outside Sweden, the charge will have to be paid by the customer.

If you have any questions regarding your order, please feel free to respond to the confirmation email you received when placing your order. Alternatively, you can reach out to us directly using the email address provided below. In the case of a return, kindly specify the reason for the return and indicate which product(s) you would like to return. Please await our response for further instructions.

For any other inquiries, you are welcome to contact us directly at info@coldmay.se

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.